Refund Policy

Overview

whynotapply provides on-demand AI generation of tailored job application documents. Each generation is a unique, irreversible computation performed specifically for your inputs at the moment of request.

Because digital content is delivered immediately upon generation and cannot be "returned," all purchases are final and non-refundable. This policy applies to all purchase packages: 1, 3, 6, and 15 generation credits.

Please review this policy carefully before purchasing. By completing a purchase, you acknowledge and accept these terms.

No-Refund Policy

This policy exists because:

• Each generation triggers real-time AI computation costs that are incurred at the moment of generation
• Generated documents are delivered instantly and cannot be "unreturned"
• Payment processing fees (charged by Keepz) are non-recoverable on our end

Unused Credits

If you purchase a bundle (3, 6, or 15 generations) and do not use all credits:

• Unused credits remain available in your account indefinitely — they do not expire
• Unused credits have no cash value and cannot be refunded or transferred
• If you choose to close your account, unused credits are forfeited and cannot be recovered

Exceptions & Errors

While our general policy is no-refund, we will investigate and remedy the following situations on a case-by-case basis:

• Duplicate charge — if you were charged multiple times for the same purchase due to a technical error
• Failed generation — if a generation credit was deducted but no output was produced due to a system error on our side, the credit will be restored to your account
• Unauthorized transaction — if you believe a purchase was made without your authorization, contact us and your card issuer immediately

In these cases, please contact us within 7 days of the transaction with your purchase details. We do not guarantee remediation outside this window.

Payment Processing by Keepz

All payments are processed by Keepz.me, who acts as the Merchant of Record. This means:

• Your payment details (card number, billing address) are handled by Keepz, not by whynotapply
• Your bank or card statement may show a charge from "Keepz.me" or "Keepz.net"
• Keepz manages applicable tax collection and compliance
• For billing disputes or questions about a specific charge, contact Keepz's support at keepz.me or reach us at hello@whynotapply.me

Chargeback disputes filed with your bank that are found to be against this policy may result in account suspension.

EU / EEA Consumer Rights

Under EU consumer law (Directive 2011/83/EU), consumers ordinarily have a 14-day right of withdrawal for digital products. However, this right is explicitly waived when:

• The consumer expressly consents to immediate performance of the digital content, and
• The consumer acknowledges that the right of withdrawal is lost upon the start of performance

By initiating a generation on whynotapply, you expressly consent to immediate performance and acknowledge that your right of withdrawal is lost at that point. Unused credits in a purchased bundle have not yet been "performed" — however, we do not offer cash refunds on unused credits as described above.

If you have questions about your rights under applicable consumer law, please contact us.

Contact

For any questions related to a charge, you can reach us at hello@whynotapply.me.